Live Assist — the most efficient support, everywhere
Online and mobile support directly from the app, in connection with our Customer Success. Available worldwide, with automatic real-time translation, both written and spoken.
Help just a click away, in your language
Wherever your teams are, ChroniclesOne support responds from the app, and the language barrier disappears thanks to real-time translation.
Ask your question, we'll answer you in your language
The agent writes or speaks in French, and Customer Success responds from the other side of the world: Live Assist translates the exchange on the fly, both in writing and speech. Less friction, just a quick answer.
- Integrated into the app: no third-party tool, the context is already there.
- Voice & written translation in real time, in 40+ languages.
- Customer Success worldwide: support available around the clock.
Source-backed answers, not approximations
Every Customer Success answer is based on the ChroniclesOne knowledge base, continuously enriched by AI. The agent sees the source, version number, and exact context — and can send it directly to the customer with one click.
- Instant suggestions: AI identifies the question and suggests the most relevant article or procedure.
- Cited source in every answer: document version, update date, direct link.
- Continuous learning: resolved conversations feed the base and improve future suggestions.
Reduced resolution time: 80% of common tickets are resolved without escalation thanks to AI suggestions.
A single conversation thread, no matter the channel
The agent switches from the web app to mobile without losing context. All interactions (chat, voice, screen sharing) are gathered in a single thread accessible to all Customer Success. No need to repeat anything.
- Unified history: web, mobile, and voice in the same thread, timestamped and searchable.
- Handoff transparent: if another CS takes over, they can see all previous exchanges.
- Push notifications synced across all of the agent's devices.
Guaranteed continuity: no loss of context, even when moving from web → field → supervision center.
À vos côtés, sur chaque écran.
Votre support et vos Customer Success voient, expliquent et accompagnent. Sur PC comme sur mobile.
Support that speaks your language
See the built-in support and real-time translation in a demo, spoken and written.